Ms. Nancy Huling: Course Materials


Virtual Reference 101
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Tuesday, July 29
1:30 pm to 3:30 pm

Class Descriptions/Objectives

Description

Virtual Reference 101 introduces options for providing online reference services to users. Concepts include planning and implementation of online services, product comparisons, collaboration, marketing, and best practices. The importance of the reference interview in the online environment will be discussed, as will differences and similarities between face to face reference and online reference. The course will feature lecture, demonstration, discussion, and interactive exercises.

Readings, Materials

If you have time to read these before class, first read this short overview of virtual reference:

Virtual Reference: A Work in Progress (PDF)

If you have an opportunitiy before our class session, please spend a little time exploring the following website:

Virtual Reference Adventure Website

When you tire of the pictures and music, click on the enter button. You're free to wander through the entire website, but especially take a look at the following sections:


Read the following article:

Luo, Lili. "Chat reference competencies: identification from a literature review and librarian interviews." Reference Services Review 35(2, 2007): 195-209.


Instructor Information

Ms. Nancy Huling
Head of Reference Division & Adjunct Lecturer of the iSchool
University of Washington
email: hulingn@u.washington.edu
phone: 206-685-2211


If you have questions, please feel free to contact us at chinlib@u.washington.edu.

Last modified: Thursday July 17 2008