IT Services Usability

By Subjects

Libraries' Website Redesign ('03-'04)

Other Resources

IT Services Usability Master Plan

• Finish analyzing survey data
  • Clumping -- transfer from post-its to electronic (ch) :All comments posted here.
  • Summary of findings (ch) :Executive Summary
  • Distribute information as necessary (jw)
  • Select winner for gift certificate (ch/jw) :www.random.org generated the random number 90, which corresponded to respondent 90. Congratulations.
• Background questionnaire
  • Send to all interested in follow-up studies (ch) :All 66 respondents who indicated interest in a follow-up usability study have been contacted.
  • Send reminder to all who have received questionnaire, but who haven't responded (ch) :Responses thus far...17 Grads, 7 Undergrads, 12 Staff, and 6 Faculty.
• Card sorting
  • Create test plan (see test plan template for more details) (ch/jw) :Card Sorting Test Plan in the works
  • Define dimensions we want to test (ch/jw)
    • how often is X service used?
    • how critical is it?
    • how should items be grouped? labeled?
  • Identify and recruit participants (ch) :Participants have been identified and contacted.
  • Cluster analysis on data (ch/jw) :Dendrogram and Rating Stats available.
  • Summary of findings (ch)
• User Testing
  • Create test plan (see test plan template for more details) (ch)
    • Create baseline data
    • Tasks? Create based on card sorting, surveys, focus groups (if done by then)
• Focus Groups
  • Create test plan (see test plan template for more details) (ch)
  • Possible areas to explore:
    • What do users want from the Gateway?
    • What do they use it for? How do they use it? (bookmarks, follow links, search)
    • What do they like/dislike about it?
  • Get iSchool students to run some (will need to fit into their time schedule)
• Data analysis
  • Inktomi search engine logs - pull out searches from (ch checks weekly until jw scripts it) (Search Terms)
  • Wusage logs (jw/ch)
  • Click through information on navbar (jw to script)
• Take all of the above, come up with some redesign

• Other

• Gateway tutorial (ch):Demo version completed

• Track statistics to determine future need

• Create website on staffweb.lib/systems/usability/ (\\files\staffweb\systems\usability) that tracks our plans. (ch/jw):You are here!
• User testing on proxy wizard.