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Head, Interlibrary Loan and Document Delivery Services

Notice of Vacancy May 12, 2017. Applications should be received no later than 5:00 p.m., Friday, June 16, 2017.


Serving three campuses, the University of Washington Libraries is one of the largest and most innovative libraries in North America with collections exceeding 9 million volumes, over 500,000 electronic books, more than 120,000 currently received journal titles, as well as millions of scholarly resources in other formats. Beyond the strength of local collections and digital resources, the Libraries is recognized for its excellent service, innovative learning and research spaces, faculty partnerships, global reach, extensive assessment efforts and diverse award-winning staff. The Libraries plays a significant leadership role regionally as a member in the groundbreaking Orbis Cascade Alliance and throughout the profession as evidenced by the number of its staff selected for competitive leadership programs and honored by professional association lifetime achievement awards.


Interlibrary Loan and Document Delivery Services Unit

Interlibrary Loan and Document Delivery Services (ILL & DDS) is a unit within Access Services that provides centralized scanning and interlibrary lending services for the University of Washington. The unit is comprised of two offices, one located in the UW Health Sciences Library and the other located in Suzzallo and Allen Libraries. ILL & DDS processes approximately 147,000 resource sharing requests annually.


Reporting to the Director of Access Services, the Head, Interlibrary Loan and Document Delivery Services leads a collaborative, user-oriented team to provide all UW resource sharing services, including interlibrary loan, consortial sharing, article scanning, course instruction scanning, and fee-based Document Delivery for unaffiliated users. The Head also works closely with the Collections and Content Strategy (CCS) unit to assess ILL usage data to inform local collections decisions and to manage ILL-related budgets.


  • Provides overall leadership and management over unit operations, programs, and services. Hires, trains, supervises, leads, and mentors 8.75 FTE of staff and approximately 15 FTE of student employees
  • Thinks strategically about user needs in accordance with the Libraries Mission, Vision, Values and Strategic Agenda
  • Establishes unit objectives, programs, policies and projects. Designs and implements unit staffing and workflow organization to support high-volume, rapid operations
  • Monitors budget, prepares budget recommendations, proposes and implements budget re-structuring as appropriate
  • Assesses Resource Sharing Programs service quality. Monitors UW and non-UW users’ satisfaction and makes changes responsive to user needs
  • Maintains accurate operating and statistical records. Prepares detailed statistical reports for reporting, service assessment and collection management purposes
  • Manages all activities in support of Orbis-Cascade resource sharing services. Works closely with the Orbis Cascade staff and libraries to provide efficient access to regional resources
  • Monitors technological developments relating to all ILL & DDS services with an eye toward innovation and service improvement. Makes recommendations for purchase of new equipment and software
  • Works with other libraries and commercial vendors to enhance document access
  • Participates in regional, national, and international resource sharing discussions. Maintains awareness of commercial vendor developments relevant to resource access



  • Graduate degree from a program accredited by the American Library Association or an equivalent graduate library science/information studies degree
  • A minimum of two years of experience providing interlibrary loan, document delivery, or consortial borrowing services
  • Demonstrated commitment to providing excellent user-centered services in an academic library setting
  • Evidence of flexibility and creativity in responding to rapidly changing technologies and user needs
  • Strong oral and written communication skills, organizational skills, enthusiasm for instruction and communicating emerging issues
  • Demonstrated experience working well with colleagues
  • Demonstrated experience using technology to communicate and manage online content
  • Demonstrated commitment to diversity and understanding of the contributions a diverse workforce brings to the workplace


  • Three years of progressively more responsible experience providing interlibrary loan and document delivery services in an academic setting, preferably in a large university or research institution
  • Experience using interlibrary loan processing tools such as ILLiad, Docline, OCLC Worldcat Resource Sharing, and Alma Resource Sharing
  • Experience managing staff and workflows in a complex library operation
  • Excellent knowledge of local, regional and national issues relating to interlibrary loan and document delivery
  • Excellent knowledge of copyright, privacy, and other legal and policy issues relating to interlibrary loan and document delivery
  • Experience working with regional and/or national ILL groups


$58,000 minimum. Starting salary commensurate with qualifications and background.


Position will be at rank of Assistant, Senior Assistant, or Associate Librarian, depending on qualifications and background.


Librarians are academic personnel and participate in the University of Washington Retirement Plan on a matching basis. Vacation is accrued at the rate of 26 working days per year; sick leave at the rate of 12 working days per year. No state or local income tax.


To apply for this position, please submit the following information to libhr@uw.edu:

  • Cover letter (addressed to Laura Lillard, Director, Libraries Human Resources)
  • Curriculum vitae or resume (include a telephone number, mailing address, email address and salary requirements)
  • List of three references who are knowledgeable of your qualifications for this position, one of which must be your current supervisor (include telephone numbers, mailing addresses, and email addresses)
  • Please use "Librarian Application: Head, Interlibrary Loan and Document Delivery Services” in the subject heading.
  • Please submit all components in a single, multi-page PDF document. All submissions will be maintained in a secure, password protected online file space during the course of the search. Campus constituents may have access to some material, including CVs.



To ensure consideration, applications should be received no later than 5:00 pm, Friday, June 16, 2017.

University of Washington Libraries Home Page is http://www.lib.washington.edu

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

In compliance with the Immigration Reform and Control Act of 1986, the University is required to verify and document the citizenship or employment authorization of each new employee.

For questions about this position, or questions regarding potential disability accommodations, please contact Laura Lillard at libhr@uw.edu.