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Technology Assistant (UW Tacoma Library)

Posted August 29, 2018. Closes September 12, 2018


UW Tacoma Library

Job Title:

Student Technology Assistant

Date Posted:

August 29, 2018

Closing Date:

September 12, 2018

Number Available:

Up to 4


$12.00 per hour.


Up to 19.5 hours per week.
Schedule variable, may include evenings and weekends.


  • Under the general supervision of the Head of Library Information Technology, assist and instruct Library patrons in the use of computer software and hardware. (For example: Word, Excel, PowerPoint, Acrobat, web editing , scanning, printing, and file transfer applications).
  • Assist in the maintenance of and re-imaging of computer workstations in the LARC and all staff computers in the Library.
  • Provide in-person and telephone technical support for on and off-campus access to resources.
  • Provide in-person and telephone technical support for other LARC computing needs such as assisting patrons with printing, computer logons, room reservations, and wi-fi logons.
  • Circulate and assist in the maintenance of circulating laptop computers and other technology checked out at the LARC service desk.
  • Assist the Head of Library IT with maintenance of several PHP/MySQL applications.
  • Assist the Head of Library IT with web design and maintenance for both the Library web site and the LARC web site .
  • Other duties as assigned.

    Required Qualifications:

    • A strong commitment to providing high quality customer service.
    • Familiarity with Microsoft Office including, Word, Excel and PowerPoint.
    • Ability to learn new software and adapt to the changing needs of the UWT Library and Learning and Research Commons.
    • Able to communicate clearly both verbally and in writing.

    Desired Qualifications:

    • Demonstrated ability to troubleshoot computer hardware/software/connectivity problems.
    • Experience working independently and collaboratively to resolve issues and provide support.
    • Familiarity with HTML, PHP/MySQL, and Java.

    Additional information:

    The Tacoma Campus Library features more than 150 computers, most with Microsoft Windows, Office 2013, Internet access, and other programs and applications to support student and faculty research. In addition, there are multiple scanning workstations, several adaptive technology workstations, and a fee-based print service.

    This position will work closely with Library and Teaching and Learning Center (TLC) staff to provide service in support of UW Tacoma student technology needs in the Learning and Research Commons (LARC). This position will be required to work on the Learning and Research Commons service desk and provide technology support for staff and students in the LARC. Additionally, this position will be required to check out equipment using the Library’s circulation system.

    Application Process:

    1. Prepare the following supplemental materials. A single PDF or Microsoft Word file is preferred.
      • Resumé
      • Cover letter
    2. Activate UW G Suite for your NetID if you have not already done so.
    3. Log in to the Google forms site with your UW NetID account to fill out an application form and upload your resumé.

    Selected applicants will be contacted for an interview.

    If you have questions about the position, please contact Tim Bostelle, Head of Information Technology at UWT (tbostell@uw.edu)

    For additional information or questions regarding student job opportunities, or for assistance with the application process, please contact the Student Employment Coordinator, UW Libraries:
    Erik Dahl