Engagement & Community
Work as a trusted partner with users and stakeholders to continuously improve a library that is an integral part of the UW experience.
The Libraries is a trusted, service-driven organization that transcends disciplinary and administrative boundaries. Our virtual and iconic public spaces serve as research, learning, and discovery commons designed to encourage inquiry and be an integral part of the UW experience. We engage with our local and global community to promote the value of the library and support its resources and services. We assess user and institutional needs, measure the effectiveness of our efforts, and use those results for continuous improvement and innovation.
- Provide productive and user-centered library spaces and experiences
We integrate library services into user spaces and workflows, and use assessment to optimize our library spaces. We meet users where they are—anytime—via online tools and services, and train library staff to create effective online content.
- Use integrated communication strategies to promote our resources, services, and value
We use multiple communication methods and platforms to reach out to user communities and actively market our services and resources in order to ensure that they can take full advantage of all that the Libraries can offer. We share with our institutional partners the value of Libraries services and resources for research, scholarship, teaching and learning, and student success.
- Advance the mission of the Libraries through community support and collaboration
We partner with donors and supporters—locally and internationally—to build programs, collections, and resources for our users.
|What is it?||Description|
||The Triennial Survey will go out to all UW faculty and graduate students, and a sample of undergraduate students, in Winter/Spring 2016. This work involves the revision and administration of the survey, as well as the analysis and communication of results.|
|Achieve (and surpass) Campaign goal ($25M)||Unite donors’ highest philanthropic interests with Libraries’ greatest philanthropic priorities. Increase outreach to donors with Libraries affinities to discover, qualify, and increase the number of Dean’s Circle ($1,000+) annual donors, and explore the feasibility of high-value naming gifts over the next two years.|
|Engage with and prioritize high value donors
||Leverage engagement activities (e.g events, appeals, etc.) with outcome of populating major gift pipeline.|
||This project focuses on exploring the use of a Design Thinking/Service Design approach to assessing and improving services for undergraduate users of Odegaard Undergraduate Library.|
|Efforts to build a more diverse and inclusive workforce||Review, assess, and implement the Libraries Diversity Plan, promoting the inclusion of diversity into our culture, working with University individuals to identify and take advantage of opportunities related to diversity. Partnering with Librarian Liaisons to help bring in speakers to educate staff on their particular area of studies/work|
|Implementation of LibAnalytics Insight||During 2014-15, a review of instruction, consultation, and reference statistics (and the tool we use to collect the stats) was undertaken. The groups involved made a recommendation for the purchase of LibAnalytics Insight, which will make the collection and reporting of Libraries data easier for staff.|
|Leadership and Service for Ex Libris Alma/Primo SILS Products (Also part of Collections & Access, Research & Scholarship, Teaching & Learning)||Libraries' staff regularly serve on consortial, national, and international groups to collaboratively develop and refine the Ex Libris Alma/Primo products to better support patron and user services. Having a usable, functional, and optimized staff interface - Alma - is vital to providing a quality user experience. Primo, as a significant entry point to Libraries' services, is critical to meeting the research and scholarship needs of our users.|
|Libraries Data & User Privacy (Also part of Organization & Effectiveness)||Develop policies and procedures relating to the collection, storage, and use of user data generated/collected by the Libraries. Examine current policies and processes of other UW units (e.g. UW IT), explore how peer libraries are dealing with the issue of user privacy and data use for improvement, and propose ideas to help guide informed decision-making in the Libraries around these issues.|