LibQUAL+ Canada Workshop, Ottawa, Canada, October 2007
"LibQUAL+ & Beyond: Applying Your Survey Results & Other Performance Measures in Library Practice", Steve Hiller with Martha Kyrillidou and Jim Self
Association of Research Libraries and Coalition for Networked Information Fall Forum 2007, Washington D.C., October 2007
Enhancing Graduate Education: A Fresh Look at Library Engagement
“Understanding the Library Connection to UW Graduate Students in the Biosciences," Steve Hiller
7th Northumbria International Conference on Performance Measurement in Libraries and Information Services,
Stellenbosch, South Africa, August 2007
“Understanding and Strengthening Library Connections to the Research Enterprise: From Assessment to Action," Steve Hiller
The Assessment Environment in North American Research Libraries, Stephanie Wright and Lynda White
American Library Association Annual Meeting, Washington D.C., June 2007
ACRL-EBSS program “Empowering Data: Persuasion through Presentation”
“Utilizing Data to Understand the Bioscience Community at the University of Washington," Steve Hiller
LAMA-MAES program
“Survey Fatigue: An Rx for the Problem," Steve Hiller
4th International Conference on Evidence-Based Librarianship and Information Practice, Durham, North Carolina, May 2007
“When the Evidence Isn’t Enough: Organizational Factors that Influence Effective and Successful Library Assessment," Steve Hiller with Martha Kyrillidou and Jim Self
American Association of Health Sciences Libraries (AAHSL), Seattle, Washington, October 2006
Assessment Preconference (keynote)
“Measuring Value: Assessment Data That Matters,” Steve Hiller
Library Assessment Conference, Charlottesville, Virginia, September 2006
“Keys to Effective, Sustainable and Practical Assessment,” Steve Hiller with Martha Kyrillidou and Jim Self
Methodological Diversity and Assessment Sustainability: Growing the Culture of
Assessment at the University of Washington Libraries
Poster presented by Maureen Nolan, Jennifer Ward, and Stephanie Wright
BioOne Publishers and Partners Meeting, Washington D.C., April 2006
“Campus Cross-Currents: Community Needs and Scholarly Output,” Steve Hiller
Living the Future Conference, Tucson, Arizona, April 2006
“Making Library Assessment Work: The Role of Organizational Culture(s)," Martha Kyrillidou with Steve Hiller and Jim Self
3rd International Evidence-Based Librarianship Conference, Brisbane, Australia, October 2005
“Measuring Value: A Comparison of Performance Quality Measures and Outcomes Identified by Australian and North
American Libraries,” Steve Hiller with Cathy Jilovsky
ACRL National Conference, Minneapolis, Minnesota, April 2005
Panel on “Is There Life After LibQUAL+™
“LibQUAL+™ In An Established Assessment Program: The University of Washington Libraries Experience,” Steve Hiller
Panel on Management Information for Decision Making in Academic Libraries
"Management Information for Decision Making in Academic Libraries: The Library Challenge", Steve Hiller
International Federation of Library Association (IFLA) Meeting, Buenos Aires, Argentina, August 2004
Reference Work Section Program
Community Assessment: An Essential Part of the Reference Librarian Toolkit, Steve Hiller with Jim Self and Jane Schillie
ALA Annual Meeting, Orlando, Florida, June 2004
ALCTS Program, Best Practices: Collection Management and the Application of the New Measures for Library Assessment
The Value of the User Needs Assessment in Collection Management, Steve Hiller
4th Reference Service Symposium, Minneaplis, Minnesota, May 2004
"Learning from Assessment: Making Our Libraries Better," Steve Hiller
ALA Mid-Winter Meeting, LibQUAL+ ShareFair, San Diego, January 2004
"LibQual+ in an Established Assessment Program: The University of Washington Libraries Experience," Steve Hiller
ALA/CLA Annual Meeting, Toronto, June 2003
ACRL-STS Program Partners in Science:An Exploration of a Scientist-Librarian Relationship
How Scientists and Engineers Find Information and Use Libraries, Steve Hiller
RUSA-CODES session on Evaluation of Electronic Resources
Evaluating Bibliographic Database Use, Steve Hiller
LibQUAL+ workshops September 21, 2001, Seattle, Washington (and January 22, 2002, New Orleans, Louisiana)
“After the Radar Chart: Analyzing, Presenting and Using LibQUAL+ Results", Steve Hiller
ARL Measuring Service Quality Symposium, October 2000
Assessing User Needs, Satisfaction and
Library Performance at the University of Washington, Steve Hiller
ARL SERVQUAL Survey, Spring 2000
ARL SERVQUAL Survey Pilot, Spring 2000, Steve Hiller
Oregon Library Association Conference, April 2000
Needs Assessment and Program Evaluation: Keys to the User
Centered Library, Steve Hiller
ACRL Preconference, April 1999
Assessing the Academic Networked Environment
Asessment Implementation by Steve Hiller
Making Sense of the Data by Steve Hiller
Building a Culture of Assessment by Lizabeth Wilson
Using Assessment Results in Planning by Lizabeth Wilson
Survey Strategies used in UWired and UW Outcomes Assessment
by Nana Lowell
Reporting Strategies used in UWired and UW Outcomes Assessment
by Nana Lowell
