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Contact Us

Steve HillerSteve Hiller
Director of Assessment & Planning

Steve leads the UW Libraries strategic planning process, the Libraries assessment program, and the Libraries institutional and national reporting efforts. He is the co-founder and co-chair of the biennial Library Assessment Conference, and the recipient of the 2016  University of Washington David B. Thorud Leadership Award for his contributions to the institution in library assessment.

Jackie BelangerJackie Belanger
Assessment Librarian

Jackie leads quantitative and qualitative assessment projects designed to improve Libraries services and resources and to communicate the value of the Libraries to stakeholders. Recent major projects undertaken in collaboration with colleagues and institutional partners include: the 2016 Libraries Triennial Survey, which went out in Winter/Spring 2016 to all UW faculty and graduate students and a sample of undergraduates; a project using design thinking methodology to understand the needs of transfer students and develop new services/resources in support of transfers; and an analysis of Libraries chat reference transcripts to improve research support for faculty and students. She is co-chair of the Libraries Strategic Planning Team, and works to align Libraries’ data gathering efforts with strategic initiatives. Recent publications include work on assessing student learning outcomes and using assessment management systems.

Maggie FaberMaggie Faber
Data Visualization and Analysis Librarian

Maggie helps the Office of Assessment & Planning analyze and communicate assessment results and libraries-related data by developing interactive dashboards and visualizations. Recent projects include creating a suite of dashboards to communicate the qualitative and quantitative results of the 2016 Triennial Survey and working with Foster Business Library on the results of their space assessment project. She also provides support for internal training, and holds office hours twice a week to help students and faculty in their visualization efforts. She recently presented a poster on Using Interactive Visualization to Analyze Space Assessment Data at the Library Assessment Conference, and on using a Choose Your Own Adventure-style Information Literacy tutorial to understand and support student research behavior.