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Surveys were mailed in late April to 3750 UW faculty and a sample of 1000 graduate and professional students and 2000 undergraduates. A second mailing was sent in May to those identified as not returning surveys. The return rate for all groups was significantly higher than in 1995. Results from the University of Washington’s triennial survey of faculty and students (earlier surveys were conducted in 1992 and 1995) confirmed that in an increasingly complex information environment, the UW Libraries remains central to the library and information needs of the campus community. Indeed, use of library services and resources increased over 1995 and satisfaction rates remained extraordinarily high.