The Foster Business Library offers an extensive collection of business databases on its homepage; see under Business Databases; see also the four folders at the top of that list for lists of Foster databases by topic: books, articles—full text, articles--citations and abstracts, and company and industry. For more information on the three dozen Foster business databases, click here.
For more information about which of the three dozen Foster business databases to use, click here.
For more information on accessing Foster databases from off campus, click here.
For answers to some frequently-asked questions about connecting to UW library databases from off-campus, click here. And, finally, see the UW Libraries'
Database Usage Guidelines.
Hoovers Online:
Under Business Databases on the Foster Business Library homepage. Hoovers Online
offers information
about 14,000 public and private companies worldwide, with links to company homepages
and annual reports,
charts, company capsule, competitors, divisions, earnings, financials, Fortune and
Forbes rankings,
history, industry information, insider trading, mission statements, news links, press
releases, officers,
patents, products, SEC filings, splits, subsidiaries, etc. Most information on this
site is free and
available on the Web (not just through the Foster Business Library homepage) but, via
the Foster
homepage, you can access the more detailed Premium Content.
See the industry overview for the Airlines industry. See also the company overview for Southwest Airlines
and their Competitive Landscape.
See
also the list of about 75 companies,
headquartered in Mexico,
that are in the Hoovers Online database.
Lexis-Nexis Academic:
To find company information, go to Business and then to Company Financial where you can obtain financial and other data for companies. Information is available from twenty different sources (each of which must be searched separately). Included among the sources is Hoovers Online, with members' access to company profiles. SEC filings, particularly company 10K annual reports, are a particularly rich source of company as well as industry
information. Use your browser's Find command (or Control-F) to locate references to particular terms of interest in 10K filings such as trends, strategy, competitors, industry, etc. (This database is available widely on campus and may be accessed from home via the U.W. connectivity kit or via the Libraries' proxy server.)
Searching in SEC 10-K filings and reports for Southwest Airlines, with the ticker symbol LUV, retrieved over 100 of the
company's
annual 10-K
reports, parts of reports, and amendments.
back to 1987.
Investext:
On the Foster Business Library homepage, listed under Business Databases; also
listed under Company and
Industry.
Investext contains indexing and the full text of company and
industry research reports prepared by leading Wall Street firms, as well
as regional and international brokerage and financial firms. All reports are in PDF
format.
(This database is available widely on campus and may be
accessed from home via the U.W. connectivity kit or via the Libraries'
proxy server.)
A company search for the company, with the ticker symbol LUV, produced a list of more than 900
reports about
the company.
An industry search for Air Transportation produced a list of over 10,000
reports.
Euromonitor:
This database provides global consumer market information, with demographics, trends and developments, market background, market sizes and forecasts, market shares, key players, and company profiles. This database provides over 1,800 reports with market data and detailed company profiles, including market shares, brand information, company strategy and SWOT analyses of the companies, for many countries. For eight major countries (Australia, China, France, Germany, Japan, South Korea, the United Kingdom and the United States), in-depth industry
information is also available.
A search, in Region/Country, under Latin America, for Mexico, produced just 17 reports, including a year 2000 report on travel and tourist in Mexico.
A search for Airlines produced six reports, for the United Kingdom, France, Germany, and U.S.
EIU Online:
One of the world's top sources for country intelligence, the EIU (Economist
Intelligence Unit) employs
500 analysts who research almost 200 nations. The Foster Business
Library provides access to their Country Profiles, Country Reports,
Country Commerce, and Country Finance in print editions and this
database provides online access to these publications, often in both
HTML and PDF formats.
An advanced search in Viewswires, for
Airline Industry retrieved a list of over 670 articles. A search for Southwest Airlines produced over 160 articles.
See also, for more general information on the country, the
extensive country home page for Mexico.
Value Line:
On the Foster Business Library homepage, listed under Business
Databases.
Stock information and advice on 1,700 companies, 90 industries, the stock
markets and the economy; an online version of the print Value
Line Investment Survey. To search for companies or industries, go to the left menu for Look Up Company or Look Up Industry.
See the reports for Southwest Airlines and the Air Transport industry.
Europa World:
On the Foster Business Library homepage, listed only under International/Country
Information.
This database mirrors the Europa World Year
Book in the Foster Business Library, with profiles for 250 countries as well as a
variety of regions and international organizations, with statistical, historical,
political, and economic information and data, as well as a comparison feature, and
directory information.
Source OECD:
On the Foster Business Library homepage, listed under International/Country
Information.
Source OECD is the online library of the Organization for Economic Co-operation and
Development, with twenty OECD book collections by theme, including all of the organization's
monographs and reports published since 1998; twenty OECD periodicals; some OECD reference
titles; and the OECD
databases. The OECD has 30
member countries and relationships with 70 other countries. Its site tends to be a bit slow to
load.
See the 2004 OECD Economic Survey for Mexico
(288 pages in PDF format).
STAT-USA:
On the Foster Business Library homepage; this database is U.W.
restricted. In this database are business, economic, and trade statistics and data
from the U.S. Department of Commerce and other Federal government sources. To access international
information,
go to:
Country Commercial Guides: These guides contain information on
the business and economic situation of foreign counties and the political
climate as it affects U.S. business. They are produced annually by U.S.
Embassy staff including the Department of State, the Department of
Commerce and the Department of Agriculture. The guides include the
following sections: leading trade prospects for U.S. business, economic
environment, political environment, marketing U.S. products and services,
trade regulations and standards, investment climate, financing and
business travel.
Market Research Reports: These analyses are in-depth profiles
of a selected industry subsector. They include an analysis of the market
opportunities, end-users, competitors, market access, distribution
channels, market barriers and financing options. The reports list best
sales prospects, trade promotion opportunities, and in-country contacts.
These reports are produced by the U.S. and Foreign Commercial Service in
67 markets worldwide.
See the Country Commercial Guide, for 2004, for Mexico, as well as the
Mexico Market Research Reports.
Mediamark Reporter:
CD-ROM version of Mediamark Research, a tool for market research, with information on
demographics, product and brand usage, and advertising media preferences based on survey
responses from a sample of over 25,000 consumers in the United States. Print copies of
Mediamark
Research are available in over 20 volumes in the Foster Business Library reference collection,
call number HF5415.3 .M43, dated spring 1998; the online version offers year 2000 data.
Search tips for using this database are available by clicking here. Available only on PC #19.
Unlike library databases, these online resources are available wherever you have web
access;
they do not require that you access them via the UW Connectivity Kit or the UW
Libraries Proxy Server for
authentication. For links to business websites by topic, see Business Resources on the
Web
on the Foster Business Library homepage. Good sources for business topics include
trade associations (which
often
provide industry data unavailable elsewhere) and government regulatory and oversight
agencies (which are also a
good
source for industry data).
When using web resources, be sure to
evaluate the credibility of these resources.
Southwest Airlines:
Company websites often provide extensive amounts of corporate information including histories
of the company, investor information such as annual reports and Securities and Exchange
Commission filings, historical stock prices, executive biographies, company news and press
releases, etc. Look for this information under headings for Investor Relations, About The
Company, etc.
See the About SWA tab at the top of the homepage for corporate information and Investor Relations for financials, SEC filings, etc.
Yahoo! Finance:
This site is excellent for company and investment
information as well as an excellent source for financial ratio comparisons with industry,
sector
and S&P
500.
U.S. Federal Aviation Administration:
Governmental agencies are often excellent sources of information about the industries they monitor and regulate.
This agency covers a wide variety of aviation matters, from general aviation to major airlines, from safety and
security to regulations. This site links to statistics and other information elsewhere in the U.S. government.
Tourism Industries (International Trade Administration):
Government agencies can be an excellent source for extensive, free industry data and research. The International Trade Administration is part of the U.S. Department of Commerce and is charged with assisting, promoting and
facilitating international trade of U.S. goods and services.
Travel Industry Association of America:
Trade associations are often excellent sources for industry information and data, frequently more detailed than the data from governmental organizations.
The "Travel Industry Association of America, in existence since 1941, is
a ... Washington, D.C. based, non-profit association that represents and speaks for the common interests and concerns of all components of the U.S. travel industry." The association "represent more than 2,100 travel-related businesses, associations, and local, regional and state promotional agencies."
Much of the research on this site is available only at a price but some industry information is available free; see,
for instance, Economic Impact of Travel and Tourism. This site has a search engine.
World Travel & Tourism Council:
This organization is composed of the chief executives of travel and tourism industry organizations worldwide. The site
lacks a search engine.
See their TSA Research.
Career Guide to Industries:
This Bureau of Labor Statistics site, part of the online Occupational Outlook Handbook, offers a career-oriented
description of many industries, with information on the nature of the industry, working conditions, employment, occupations in the industry, training, earnings and outlook, as well as sources of additional information.
U.S. Embassies:
The United States State Department has embassies and consulates worldwide, with their individual
websites often
providing valuable local information for business under the heading of the U.S. Commercial
Service. The
Commercial Service provides information for U.S. businesses interested in exporting to the country
as well as
information for
companies in the country where the embassy is located to source U.S. products.
World
Factbook:
These brief country profiles
(prepared by the Central Intelligence
Agency) offer information about government, economy, GDP, CPI, labor force, unemployment
rate, budget, industries, agriculture, export, import, telecommunications, debt, foreign
aid, etc.
See Mexico and, in
particular, the section on the Economy.
Ebusinessforum.Com:
While this site is chiefly oriented towards e-business and electronic commerce, it does offer
good up-to-date information on doing business in 59 countries. Click on the tab for Doing
ebusiness in... in the upper right; select a country and look for the headings Market
Profile for tax, infrastructure, e-commerce, key issues and law and regulation and
Country Snapshot and Assessing the general business environment, among other
resources.
Country Background Notes:
The U.S. Department of State provides these Country Background Notes for 188 countries,
most
of which were prepared in the years 1996 to 2002. These notes provide brief information about
each nation's geography, people and history, government, political conditions, economy,
foreign relations, relations with the United States, and travel and business information.
World
Bank country profiles:
Country profiles prepared by World
Bank staff, with Country Briefs and IFC
Country Profiles available for 157 nations. Some of the reports attached to each
nation
are in PDF format.
Strategis Trade Resources:
This Industry Canada government site
provides
links to 235 individual country business and trade information websites
worldwide.
Country Profiles (BBC News):
BBC News offers country profiles for 36 countries, with sections headed overview,
facts,
leaders, and media. The profiles also include a map and internet links as well as audio of
the national anthem. To find the country profile of your choice, select a region in the top
left menu; from that region's website, go to the bottom right to find Country Profiles for
that region.
EconStats:
This site, from the International Association of Shopping Centers, offers retail sales, labor
market, income, consumption, savings, debt, consumer credit, consumer price, GDP, lending rate and
construction and home sale information on a monthly basis, in brief PDF reports of a page or two.
This information is provided for the U.S., Canada, and Mexico, in North America; for Argentina,
Brazil, and Chile, in South America; and for the Czech Republic, France, Germany, Hungary, Poland,
the United Kingdom, the European Union, and the Euro Zone, in Europe.
The Foster Business Libraryreference
collection consists
of business handbooks,
encyclopedias, dictionaries and other quick reference tools. It is located behind
the Reference Desk in the center of the library's first floor. The reference works
listed below
are arranged according to call number and, since none of these books
circulate, they should always be available--except when in use by a
library user.
Travel industry economics: a guide for financial analysis.
This monograph covers the economic aspects of the travel industry, including
economic perspectives, travel, hotels, casinos, amusement parks, and tourism.
Foster Business Library Reference, CALL NUMBER: G155 .A1 .V64 2001.
See pages 12 to 14 for travel industry demographics and chapter two for air travel, pages 35
to 72.
International marketing data and statistics.
Demographic trends and forecasts, economic indicators, labor force, trade,
energy, environment, consumer expenditures and market size, and retailing
information for the Americas, Asia, Africa and Oceania; companion volume
to European marketing data and statistics.
Foster Business Library Reference, CALL NUMBER: HA42 .I56. 2003.
See the chapter on Travel and Tourism, on pages 627 to 639. See Civil Aviation
on pages 616 to 621. See also the brief section on Mexico on page 74. References to
Mexico, in the tables in this volume, are usually grouped under Latin America.
Statistical abstract of the United States.
Information about many industries as well as demographic information;
check index for references to tables. The sources for each table are
often a valuable source of additional information.
Foster Business Library Reference, CALL NUMBER: HA202 .U56 2003.
See index page 975 for references to many tables on Air Transportation and the Air
Transportation Industry
European marketing data and
statistics.
Demographic trends and forecasts, economic indicators, labor force, trade,
energy, environment, consumer expenditures and market size, and retailing
information for European countries.
Foster Business Library Reference, CALL NUMBER: HA1107 .E87 2003.
See the chapter on Travel and Tourism, pages 418 to 421. See Civil Aviation
on pages 410 to 412.
World consumer income patterns.
This Euromonitor publication provides global coverage of comparable income distribution data, over time and across countries, for 71 major countries, divided into socio-economic parameters, cross country comparisons, and snapshots for over seventy countries.
Foster Business Library Reference, CALL NUMBER: HC79 .I5 .W675 2003.
See Mexico on pages 327 to 331.
Standard & Poor's industry surveys.
This three-volume set provides 30-page profiles on 52 industries
with a focus
on the current economic environment, trends, regulation and outlook for
each industry.
Major companies in each industry are profiled, with references to sources
of additional industry information.
Foster Business Library Reference, CALL NUMBER: HC106.6 .S74 (Quarterly)
See the industry profile for Airlines in volume one, dated September 2003; at the end of that profile, see the Comparative Company Analysis in which Southwest Airlines is featured.
Industry studies.
This excellent reference work provides essays, mostly by professors of economics, about 14 significant industries: automobiles, beer, broilers, pharmaceuticals, steel, airline service, retail commercial banking, casino gambling, electric power, health insurance, motion pictures, nursing homes, microcomputer platforms, and telecommunications.
Foster Business Library Reference, CALL NUMBER: HC106.8 .I53 2002.
See the industry study for Airline Service: The Evolution of Competition Since Deregulation, on pages 143 to 169.
Business: the ultimate resource.
This 2,200-page single volume offers best practices, a management library,
business thinkers and management giants, a business dictionary, a world
business almanac, and a guide to business sources. The world business
almanac offers short profiles of countries, covering economic structure,
geography and resources, communications and energy, education and
employment, fiscal and financial, business opportunities, more
information, and web sites.
Foster Business Library Reference, CALL NUMBER: HD38.15 .B878 2002.
See Mexico on pages 1637 to 1639.
Encyclopedia of global industries.
Twelve-page descriptions of 125 global industries, with background and
development
information, current conditions, industry leaders and further reading.
Foster Business Library Reference, CALL NUMBER: HD2324 .E53 2003.
See Air Transportation, starting on page 1058, for an excellent global overview of this industry.
International directory of company histories.
Studying the history of leading companies in an industry is a good
way to learn more about the history of an industry. This
set of more than forty volumes covers over 5,600 company histories worldwide, with each
history running just two to four pages; check the company index in the latest volume
to locate a specific company history or update as well as any other
references to that company in other company histories. There is also
an index by industry.
Foster Business Library Reference, CALL NUMBER: HD2721 .I57
See Southwest Airlines' history in volume six, pages 119 to 121, with an update in volume 24, pages 452 to 455.
Plunkett's airline, hotel & travel industry almanac.
This almanac offers information about major industry trends, industry
statistics, industry information, major companies in the industry, with
indexes by state, country, region, etc. The major part of the almanac
provides one-page profiles of companies in the industry, with directory
information, growth plans and special features, contacts, brief
financials, brief salary and benefits data, and women officer-director and
advancement information.
Foster Business Library Reference, CALL NUMBER: HE9803 .A2 .P58 2002.
See Southwest Airlines on page 365. See airline industry trends on pages 7 to 17 and travel data on pages 19 to 39, with airlines on pages 48 to 60.
Doing business internationally: the resource
book to business and social etiquette.
Arranged by region, this work provides six-page profiles of each country's
history, social conventions, introductions, customary business practices,
business entertaining, dining out and public customs.
Foster Business Library Reference, CALL NUMBER: HF5389 .D64 1997.
See Mexico on pages 150 to 155.
Kiss, bow or shake hands: how to do business in sixty countries.
This 400-page paperback is arranged alphabetically by country name, with seven page profiles for each country, detailing the country's history, government, language, religion and demographics, cognitive styles, negotiation strategies, value systems, locus of decision making, sources of anxiety reduction, issues of equality, business practices, protocol, gestures, dress and gifts.
Foster Business Library Reference, CALL NUMBER: HF5389 .M67 1994.
See Mexico on pages 230 to 235.
International business etiquette: Latin America.
This 200-page paperback is arranged alphabetically by country name, with twelve-page profiles of fourteen countries, covering why people do business in each country, some background information, statistics, currency, dates, ethnic makeup, holidays, language, religion, weather, business attire, etiquette and conversation, gestures, gifts, protocol, decision-making, meeting manners, tips, toasting, and important cultural taboos.
Foster Business Library Reference, CALL NUMBER: HF5389.3 .L3 .S22 2000.
See Mexico on pages 135 to 149.
Market share reporter.
Annual compilation of U.S., Canadian and Mexican market share data for companies, products and
services, arranged by SIC code, and with indexes by product, company and
topic.
Foster Business Library Reference, CALL NUMBER: HF5410 .M35 2004.
See Airlines on pages 301 to 306, with references to Southwest Airlines in tables 1290, 1294, 1298, and 1300, on pages 303 to 305.
The lifestyle market analyst.
Market analysis information including demographic, geographic and lifestyle
information to identify who customers are, where they live, how they spend their
time and money and how to reach them.
Foster Business Library Reference, CALL NUMBER: HF5415.33 .U6 .L54 2003.
See Lifestyles such as Foreign Travel, Frequent Flyer, Travel for Business, Travel for
Pleasure, Travel in USA
under Good Life on pages 770 to 777 and pages 930 to 941.
International financial statistics yearbook.
Published annually by the International Monetary Fund, this compendium of
statistics for every country provides information on population, GDP,
producer, wholesale and consumer prices, wages, labor force,
unemployment, volume and value of imports and exports, and many other
categories. Statistics cover each year of the past 30 years, where
data is available. The most recent decade of the monthly version of this
yearbook is available in the
Foster Business Library Reference Serials collection, with the call
number HG3881 .I626
Foster Business Library Reference, CALL NUMBER: HG3881 .I6263 2003.
See pages 425 to 427 for Mexico.
Directory of American firms operating in foreign
countries.
This three-volume annual publication lists 2,600 U.S. companies with 35,000 branches,
subsidiaries, and affiliates in 190 countries. Volume one lists the firms in alphabetic
order, detailing the countries in which the companies operate. The companies section is
followed by listings by country.
Foster Business Library Reference, CALL NUMBER: HG4538 .A1 .D5
See volume three for Mexico; Southwest Airlines is not listed.
Mergent public utility & transportation manual.
This one-volume work covers over 330 public utility companies and 700 public transportation companies, in separately paged sections, with
extensive information about companies, including history, chronology, acquisitions, mergers, spinoffs,
properties, joint ventures, subsidiaries, officers and directors, consolidated income and balance sheets
for three and two years, respectively, long term debit, options, etc.
Foster Business Library Reference, CALL NUMBER: HG4961 .M74453 2003.
See Southwest Airlines on pages 406 to 408, in the transportation section.
Mergent industry review.
Statistical data on 3,000 companies in 137 industries, with ranking, key
financial information, operating data and ratios.
Foster Business Library Reference, CALL NUMBER: HG4961 .M68
Southwest Airlines may be found in the Airlines--Major section.
Aviation & aerospace almanac.
This annual almanac provides a wealth of information about airlines, both international and U.S.,
airports, governmental agencies, safety, and the aerospace industry, in just over 1,000 pages.
There is a good index.
Foster Business Library Reference, CALL NUMBER: TL501 .A95 2002.
See Airlines--International, starting on page 301.
See references to Southwest Airlines on index page 1039.
This collection is located on the south side of the library, through the two pass-throughs to the
Balmer basement.
The arrangement is by call number, from A (at the east end, near the Copy Center) to Z (at the far west
end).
The Foster Business Library General Stacks collection contains
70,000 business-related books.
These books may be
found by searching the
UW Libraries Catalog.
The UW Libraries Catalog may be found on the Foster Business Libraryhomepage, listed under Business
Databases or
at the top of the left menu under
FIND IT).
Look under Keywords for
the
company of your choice; limit by library Location to the
Foster Business Library when doing a Keyword search for business topics.
For help in searching the UW Libraries Catalog, click HELP.
Circulation status is indicated in the box in the middle of each online catalog record, on the
right. Check Shelf indicates that the book should be on the shelves under that call number and
available for you to check out. Due and a date indicates that the book is already checked out to
someone and is due back on the date indicated. Books that are already checked out to someone else, or
books at the Bothell or Tacoma campus libraries (or elsewhere on the Seattle campus) may be reserved for
your use and sent here to Foster by using the Request button on the upper menu. Books unavailable
in any of the University of Washington Libraries may be available in the collections of Central
Washington University, Eastern Washington University, The Evergreen State College, Washington State
University, or Western Washington University through the Cascade online catalog. To search Cascade, use
the menu button for Repeat Search in Cascade. It can take from a few days to a week or more to
obtain books from other libraries and to have them sent to Foster for you to pick up so use this option
only if you can afford to wait.
A keyword search for Mexico, limited to the Foster Business Library, retrieved over 180
records; without limiting to the Foster Business Library, this search retrieved over 21,000
records.
A keyword search for Southwest Airlines, limited to the Foster Business
Library, produced five records, including:
Management mistakes & successes (1994) See the chapter entitled Contrast: Southwest Airlines: finding a strategic window of opportunity.
A subject search for Southwest Airlines produced eight records, including three records in the Foster Business
Library. A keyword search for Southwest Airlines and Mexico retrieved no records.
A keyword search for Mexico and Travel,, and limited to the Foster Business Library, retrieved two
records, none relevant for this topic.
A keyword search for Mexico and Culture, limited to the Foster Business Library,
retrieved seven records.
The airline industry is covered by the subject Airlines, for which there are over 850 records in the UW Libraries, including over 120 records in the Foster Business Library. Recent relevant titles include:
See also the subject Aeronautics,
Commercial Passenger Traffic, where a search produced a list of over 40
records, with six records in the Foster Business Library's collections.
The Foster Business Library maintains a collection of several thousand
annual
reports for hundreds of U.S. and foreign companies. These reports are
filed in
lateral filing cabinets near the Foster Reference desk under the sign
Corporate Annual Reports. Annual reports for companies in an
industry can be a valuable source of information about the industry
itself. For a list of all the companies in the Corporate Annual Reports collection,
click here.
For an index to corporate annual reports in the collection by industry sector, click
here. For an
index to companies with
headquarters outside the U.S., click here.
Corporate annual reports are also often available on company homepages. A good source
for those
annual reports is Hoovers
Online on the Foster Business Library homepage, under
Business Databases.
In addition to the 800 journals in the Foster Business Library Periodicals
Collection,
the Foster Business Library offers access to 11,000 full text periodical
articles through its full text article
databases such as: ABI/Inform
Global,
Factiva, and Lexis-Nexis Academic.
These article databases may be found on the Foster Business Libraryhomepage, listed alphabetically
under
Business
Databases or in the Articles: Full Text folder.
Of these three main sources, all but
Factiva are available from any computer on the campus
network (as well as from home) via the UW
Connectivity
Kit or via the
Libraries' proxy
server.
The easiest of these databases to use is ABI/Inform Global.
For more information about accessing Foster Business Library databases from off
campus, click here. For more
information
about business databases, click here.
This database offers full text articles for over 800 journals.
To find articles on specific topics, search by word or phrase by keying your search
phrase
into the
search box.
ABI/Inform Global includes journals but not national or Washington state
newspapers (though
the Wall Street Journal is included). It also does not include valuable trade
and industry
and other periodicals. Your searches will span the widest possible array of
publications by
expanding your search to all databases in ABI/Inform. To expand your search to
include all
collections in this database, click on
Select multiple databases, to the right of the search box. Click then on Select all databases.
Your search terms will be highlighted in red
in each article. For tips on searching this database, click here.
Go to Topic Guide to search for companies, subjects, etc.
A search, in all databases, for CO(Southwest Airlines produced over 900 articles; for CO(Southwest Airlines) and Mexico, just three articles, searching in citations and abstracts, and 14
articles, searching in full text.
A search for the subject SUB(Airline Industry) produced over
32,000 articles, with over 125 related narrowing terms; for SUB(Airline Industry) and Mexico, over sixty articles.
The Foster Business Library Reference Desk is staffed nearly all the hours that the
library is open. The
staff at the desk will be happy to help you find research tools on any business
subject. For e-mail
questions, direct your query to balib@u.washington.edu. For
assistance by telephone, dial (206) 543-8012 during library hours.
31 January 2002; updated
6 February 2002.
Ronica L. Kieft, Reference Librarian, rlkieft@u.washington.edu;
revised 19 July 2004 and updated 5 August 2004 by Peter Stevens,
Business Librarian, stevens@u.washington.edu
