Known Issues and Bugs

A list of known issues and bugs with Libraries resources and systems.

Connecting from Off-Campus

Error message: "Couldn't decode pre-session cookie" Hitting Refresh will attempt to resubmit your request

The Libraries off-campus proxy service sessions "expire" after a certain period of inactivity. If you encounter the above error message, try refreshing the page or restart your browser session (close and reopen) to reconnect to the resource.
Reviewed: July 18, 2016

UW Libraries Search

Display issues

We recommend using up-to-date versions of Firefox or Google Chrome browsers when accessing UW Libraries Search.
Reported: September 20, 2017


Logged out when using the Your Library Account link on the Libraries homepage

If you are automatically logged out, go directly to and click on Your Account.
Reported: September 20, 2017


Request buttons not showing

First make sure you are logged in -- if you are not logged in you will not see any request buttons.

If you still do not see any request buttons, try refreshing your browser--you may need to refresh multiple times.
Screenshot of missing request buttonScreenshot of request button
Reported: September 20, 2017


Odd characters/extra information in Course Reserve items

We are aware of this issue and it has been reported to our vendor. This issue does not impact functionality or access to the item. See example:
Screenshot of extra characters in item display
Reported September 26, 2017


Zotero Connector not working properly with UW Libraries Search

Direct exports from main search screen using the Zotero connector do not currently work with the new UW Libraries Search interface. See the current workaround in the UW Libraries Search FAQ

Reported September 15, 2017


[RESOLVED] Authentication error resulting in a blank white screen or download prompt

Sometimes after searching for a phrase that uses quotation marks in the search box on the Libraries homepage (or any embedded search box including ones in Research Guides) AND THEN logging into UW Libraries Search can result in this error.

Instead of using the embedded search box, go directly to and retry your search with quotation marks.
Reported: September 20, 2017
Resolved: November 2, 2017



Proxy autodetect feature in the Zotero browser plug-in causes seemingly random prompts for UW NetID login

If you are prompted for a UW NetID login when trying to visit websites you should have access to, chances are that the proxy auto-detect/redirect feature in the Zotero browser plugin is interfering with your browsing experience. To resolve this issue you will need to disable the proxy features in Zotero.  
Reviewed: July 18, 2016


Security Alert error dialog when accessing secure site (https:// URLs)

When attempting to access secure sites via https:// URLs (e.g., MyUW, electronic reserves readings), the browser raises a Security Alert dialog box and complains that the site's "security certificate has expired or is not yet valid".

Check the system date on the client workstation; an incorrect system date will often trigger this error message.
Reviewed: July 18, 2016