When you attempt to print a PDF file from a Web browser, Adobe Acrobat or Adobe Reader returns the error "Could not start print job" and the file does not print.
Some URLs, particularly those accessed via the proxy server, associated with a PDF file can be longer than 261 characters, and as such can't be printed from within the browser. This is a known issue with Adobe Acrobat and Reader; a fix has been posted here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=329146
Reviewed: January 7, 2008 Posted: February 8, 2007
Error message: "Couldn't decode pre-session cookie" Hitting Refresh will attempt to resubmit your request
Proxy server sessions "expire" after a certain period of inactivity. If you receive the above error message, refreshing your browser's window will attempt to re-join your proxy session. In some cases this may fail. You will need to close your browser and re-start the proxy server or use our bookmarklet to jump back into the proxy server.
Reviewed: January 7, 2008 Posted: December 16, 2005
Enabling cookies for the UWNetID-enabled Proxy
Cookies must be enabled for this proxy to work. Many browsers, including Firefox, will let you accept cookies "from the originating web site only". Testing has found this setting to be problematic; please disable this option while using the proxy.
Reviewed: January 7, 2008 Posted: July 22, 2004
NetZero HiSpeed Interferes with UWNetID-enabled Proxy
NetZero's HiSpeed Accelerator should be disabled before using our new proxy server. More information is available on the proxy vendor's web site.
Reviewed: January 7, 2008 Posted: July 22, 2004
Problems connecting when using DIRECWAY or Hughes Satellite Network
Customers of DIRECWAY or Hughes Satellite Network have encountered problems using the Libraries' proxy service. In one case, a customer was able to get a separate port from the ISP which solved the problem. Another user had better luck restarting the Direcway network appliance. If you use this ISP, please contact them directly for assistance.
Reviewed: January 7, 2008 Posted: October 7, 2004
Electronic Reserves
RealPlayer 11 (beta) for Mac does not work with E-Reserves files.
We are providing feedback to Real Networks about this issue and recommend you use RealPlayer 10. This is not an issue for Windows users.
Posted: January 14, 2008
Popup blockers affect faculty management of e-reserves
Faculty managing their own e-reserves need to disable the popup blockers in order to transfer files to ERes 5.0.
Reviewed: January 7, 2008 Posted: October 7, 2004
PDF Files may not Display with Certain Security Settings
Internet Explorer (versions 5.x +) may not display E-Res PDF files if certain
Internet security settings are turned on. These include checking the "Do not
save encrypted pages to disk" in Advanced Internet Options or having the Internet
Security level set to "medium" or "high".
Reviewed: January 7, 2008 Posted: June 22, 2001
Electronic Resources
Web of Science: manipulating lists of references
When logged in through the proxy/from offcampus and trying to manipulate lists of marked references in Web of Science, your session is automatically re-started. This is known to be a problem with the Safari 3 and Opera browsers, although we have heard reports that this is also an issue with Firefox and Internet Explorer. ISI has been contacted, but we do now know when this will be fixed.
Reviewed: February 7, 2008 Posted: November 1, 2007
LexisNexis: exporting multiple records returns "Application Error"
When trying to export a large list of references in LexisNexis, an "Application Error" is returned. Exporting 100 records at a time seems to work, but exporting 250 at a time does not. LexisNexis is aware of the problem and is working on a fix.
Posted: January 8, 2008
SciFinder Scholar on Mac OS X Leopard (10.5)
SciFinder Scholar 2007 for Mac OS X, released in June 2007, was found to be incompatible with Apple Intel powered computers using Mac OS X Leopard (10.5), released in October 2007. A workaround is now available here.
Posted: January 7, 2008
Streaming Media
Compatibility issues with Mac OSX / "Invalid host string in URL" error message
This error message occurs when you use an incompatible version of RealPlayer. While most versions work well on Windows, Mac OS X users must use RealPlayer 10, not RealPlayer 11.
Posted: January 28, 2008; Updated: April 23, 2008
RealPlayer produces an "Invalid Socket" error message
This generally means that a firewall is blocking access to the audio files. Some users have reported success with configuring Real Player to use HTTP:
In RealPlayer, click the Tools menu and choose Preferences. The Preferences box opens.
In the Category pane under Connection, click Network Transports.
Select the Manually configure connection settings check box.
Click the RTSP Settings button, then make sure the Attempt to use HTTP for all content check box is selected.
Click OK.
Click the PNA Settings button, then make sure the Attempt to use HTTP for all content check box is selected.
Click OK twice to save your changes.
If this doesn't work, you will need to configure your firewall to allow RealPlayer traffic from the Libraries. Some information is available at http://service.real.com/firewall/rplay.html, or you can check with your firewall vendor.
Posted: April 23, 2008
Blank browser windows and dialog boxes
When launching streams from certain browsers a dialog box and blank browser window appear. Click "cancel" to remove the dialog box and then close the blank browser window.
Posted: January 28, 2008
Firewall configuration might cause problems
If you receive a "Service Unavailable", "You are working offline, click here to refresh", or "Action Canceled" message while you are trying to play a streaming media file, your firewall may be blocking Real Player from accessing the Internet. You must configure your firewall to allow Real Player to communicate with the Internet. Consult the manufacturer of your firewall software if you are unsure how to grant this access.
Posted: January 30, 2008
Pausing the stream
If you want to pause the stream once it is playing, click the pause button. If you click the stop button the stream will stop and you will have to re-launch the stream. Note: paused streams timeout after 30 seconds of inactivity.
Posted: January 28, 2008
Other
Security Alert error dialog when accessing secure site (https://
URLs)
When attempting to access secure sites via https:// URLs (e.g., MyUW, electronic
reserves readings), the browser raises a Security Alert dialog box and complains
that the site's "security certificate has expired or is not yet valid".
Check the system date on the client workstation; an incorrect system date
will often trigger this error message.
Reviewed: January 8, 2008 Posted: November 30, 2000
