UW Libraries: Known Issues and Bugs

Known Issues and Bugs

Connecting from Off-Campus (Proxy Server)

When you attempt to print a PDF file from a Web browser, Adobe Acrobat or Adobe Reader returns the error "Could not start print job" and the file does not print.

Some URLs, particularly those accessed via the proxy server, associated with a PDF file can be longer than 261 characters, and as such can't be printed from within the browser. This is a known issue with Adobe Acrobat and Reader; a fix has been posted here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=329146
Reviewed: January 7, 2008 Posted: February 8, 2007

Error message: "Couldn't decode pre-session cookie" Hitting Refresh will attempt to resubmit your request

Proxy server sessions "expire" after a certain period of inactivity. If you receive the above error message, refreshing your browser's window will attempt to re-join your proxy session. In some cases this may fail. You will need to close your browser and re-start the proxy server or use our bookmarklet to jump back into the proxy server.
Reviewed: January 7, 2008 Posted: December 16, 2005

Enabling cookies for the UWNetID-enabled Proxy

Cookies must be enabled for this proxy to work. Many browsers, including Firefox, will let you accept cookies "from the originating web site only". Testing has found this setting to be problematic; please disable this option while using the proxy.
Reviewed: January 7, 2008 Posted: July 22, 2004

NetZero HiSpeed Interferes with UWNetID-enabled Proxy

NetZero's HiSpeed Accelerator should be disabled before using our new proxy server. More information is available on the proxy vendor's web site.
Reviewed: January 7, 2008 Posted: July 22, 2004

Problems connecting when using DIRECWAY or Hughes Satellite Network

Customers of DIRECWAY or Hughes Satellite Network have encountered problems using the Libraries' proxy service. In one case, a customer was able to get a separate port from the ISP which solved the problem. Another user had better luck restarting the Direcway network appliance. If you use this ISP, please contact them directly for assistance.
Reviewed: January 7, 2008 Posted: October 7, 2004

Electronic Reserves

RealPlayer 11 (beta) for Mac does not work with E-Reserves files.

We are providing feedback to Real Networks about this issue and recommend you use RealPlayer 10. This is not an issue for Windows users.
Posted: January 14, 2008

Popup blockers affect faculty management of e-reserves

Faculty managing their own e-reserves need to disable the popup blockers in order to transfer files to ERes 5.0.
Reviewed: January 7, 2008 Posted: October 7, 2004

PDF Files may not Display with Certain Security Settings

Internet Explorer (versions 5.x +) may not display E-Res PDF files if certain Internet security settings are turned on. These include checking the "Do not save encrypted pages to disk" in Advanced Internet Options or having the Internet Security level set to "medium" or "high".
Reviewed: January 7, 2008 Posted: June 22, 2001

Electronic Resources

Chapter-level links from ENGnetBase/CHEMnetBase/STATSnetBase not opening on Windows PCs.

Resolution: If chapter-level links from the above resource do not open in Adobe Reader, the vendor has suggested that the problem is with a registry entry in Windows. This happens after an upgrade from Adobe 8 to Adobe 9. A fuller description of the issue and fix is available at http://kb2.adobe.com/cps/406/kb406119.html
Posted: June 8, 2009

SciFinder Scholar on Mac OS X Leopard (10.5)

SciFinder Scholar 2007 for Mac OS X, released in June 2007, was found to be incompatible with Apple Intel powered computers using Mac OS X Leopard (10.5), released in October 2007. A workaround is now available here.
Posted: January 7, 2008

Streaming Media

Intermittent video and/or audio drop-out with Quicktime 7.6 for Windows

If you are experiencing intermittent video and/or audio drop-outs (e.g. blank screen w/audio, screen but no audio, etc...) while using Quicktime 7.6 for Windows, open Quicktime Preferences and select "Safe Mode (GDI Only)."

"Live Broadcast Paused", "Error 403: Forbidden" or audio dropout

If you receive these error messages or experience audio dropout the problem could be caused by one of three issues:
1) The firewall on your personal computer blocking access to the stream. You must configure your firewall to allow the Quicktime Player to communicate with the Internet. Consult the manufacturer of your firewall software if you are unsure how to grant this access.
2) You may have paused the stream for more than one minute. Paused streams timeout after 60 seconds of inactivity.
3) Your connection speed and/or the capacity of your computer's CPU may be too limited to access streaming reserves. If your firewall is configured correctly and your are not pausing the streams for more than 60 seconds, we recommend you try accessing your streaming reserves from one of the Libraries' computers.

"Error 404: No found"

If you receive this error message please try back in a few minutes. If the problem persists please let us know. See "Ask Us" below for contact information.

"Error 461: Unsupported Transport"

If you receive this message you may be trying to open the stream with a player other than the Quicktime Player (e.g. RealPlayer). Streaming reserves should be accessed with the latest free version of the Quicktime Player. Blank browser windows and dialog boxes
When launching streams from certain browsers a dialog box and blank browser window appear. Click "cancel" to remove the dialog box and then close the blank browser window. Ask Us

If you continue to experience technical difficulties with streaming reserves contact us here.

Other

Proxy autodetect and auto redirect feature in Zotero 1.5 beta causes problems with Summit library requests.

If Zotero 1.5 beta is added to Firefox and you try to request an item via Summit or check your Summit record, you will get the following error message: "Not Found. The requested URL /logout was not found on this server. /Apache Server at portforward.lib.washington.edu Port 443."
This is a known issue with the beta version of Zotero 1.5. You will need to turn the proxy features off in Zotero (tutorial here).
Posted: April 10, 2009

Security Alert error dialog when accessing secure site (https:// URLs)

When attempting to access secure sites via https:// URLs (e.g., MyUW, electronic reserves readings), the browser raises a Security Alert dialog box and complains that the site's "security certificate has expired or is not yet valid".

Check the system date on the client workstation; an incorrect system date will often trigger this error message.

Reviewed: January 8, 2008 Posted: November 30, 2000

Last modified: Tuesday June 09, 2009 (jlward1)