If you are experiencing intermittent video and/or audio drop-outs (e.g. blank screen w/audio, screen but no audio, etc...) while using Quicktime 7.6 for Windows, open Quicktime Preferences and select "Safe Mode (GDI Only)."
If you receive these error messages or experience audio dropout the problem could be caused by one of three issues:
1) The firewall on your personal computer blocking access to the stream. You must configure your firewall to allow the Quicktime Player to communicate with the Internet. Consult the manufacturer of your firewall software if you are unsure how to grant this access.
2) You may have paused the stream for more than one minute. Paused streams timeout after 60 seconds of inactivity.
3) Your connection speed and/or the capacity of your computer's CPU may be too limited to access streaming reserves. If your firewall is configured correctly and your are not pausing the streams for more than 60 seconds, we recommend you try accessing your streaming reserves from one of the Libraries' computers.
If you receive this error message please try back in a few minutes. If the problem persists please let us know. See "Ask Us" below for contact information.
If you receive this message you may be trying to open the stream with a player other than the Quicktime Player (e.g. RealPlayer). Streaming reserves should be accessed with the latest free version of the Quicktime Player. Blank browser windows and dialog boxes
When launching streams from certain browsers a dialog box and blank browser window appear. Click "cancel" to remove the dialog box and then close the blank browser window.
Ask Us
If you continue to experience technical difficulties with streaming reserves contact us here.
