Reasons for Cancellation FAQ

Frequently Asked Questions

More information for reasons your request was cancelled…

(see also How do I resubmit an ILL request?)

Cancelled by Customer
UW (with UW NetID) Non-UW Clients

This request was cancelled because you contacted us and asked us to cancel this request or because we contacted you with a question and did not receive a reply.

Next Steps…
You can resubmit this request by viewing the Transaction in your ILL account.

This request was cancelled because you contacted us and asked us to cancel this request.


Next Steps…
You can resubmit this request by viewing the Transaction in your ILL account.

Deadline
UW (with UW NetID) Non-UW Clients

This request was cancelled because we were unable to meet the deadline you provided.

Next Steps…
You can extend your deadline when you resubmit this request by viewing the Transaction in your ILL account.

This request was cancelled because we were unable to meet the deadline you provided.

Next Steps…
You can extend your deadline when you resubmit this request by viewing the Transaction in your ILL account.

Duplicate
UW (with UW NetID) Non-UW Clients

This request was cancelled because it was a duplicate of a request you have currently placed with ILL.

Next Steps…
If you have a question, or believe that this request was not a duplicate, please contact the ILL office at interlib@u.washington.edu.

This request was cancelled because it was a duplicate of a request you have currently placed with ILL.

Next Steps…
If you have a question, or believe that this request was not a duplicate, please contact the ILL office at interlib@u.washington.edu.

Exceeds Max Cost
UW (with UW NetID) Non-UW Clients

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This request was cancelled because we are unable to supply the item within the service limits you requested (e.g. from the UW collection only). The list of services and their associated fees can be found at http://www.lib.washington.edu/ILL/

Next Steps…
You can expand your service options  when you resubmit this request by viewing the Transaction in your ILL account.

If you believe that you are a current UW Client, please contact the ILL office at interlib@u.washington.edu.
In Use
UW (with UW NetID) Non-UW Clients

This request was cancelled because it is currently in use by other library patrons, and may have additional holds on it.  Owning libraries will not place holds for Interlibrary Loan clients.

Next Steps…
You can wait 1-2 months and then resubmit this request by viewing the Transaction in your ILL account.  If it is a popular item and owned by your local public library, you may wish to contact them and place your name on the waiting list. You can also suggest that the University of Washington purchase this title for our own collection by using our Purchase Request Form. You may also wish to consult with a Reference Librarian to locate alternate resources.

This request was cancelled because it is currently in use by another UW Client or not found on the shelf due to a recent return.

Next Steps…
You can check the UW Catalog at http://catalog.lib.washington.edu/search~ to see when the title becomes available.  If it is currently available, please wait 2-3 days before resubmitting the request to allow time for its return to the shelf. You can also expand your service options  to include Non-UW Libraries and resubmit this request by viewing the Transaction in your ILL account.

International Limitation
UW (with UW NetID) Non-UW Clients

This request was cancelled because no owning U.S. Libraries were able to provide this material. When placing your request you chose "U.S. libraries only" in answer to the question "Would you like us to get this book from an international library if it is not available in the U.S.?" This question is on the request form because ordering from an international Library takes more time (6-8 weeks) and costs the UW Libraries more money (~$100) than using U.S. Libraries.

Next Steps...
You can choose "Order from an international library if needed" and resubmit this request by viewing the Transaction in your ILL account. You may also wish to consult with a Reference Librarian to locate alternate resources.

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Language
UW (with UW NetID) Non-UW Clients

This request was cancelled because it is not available in the language you requested.

Next Steps...
You can add a note with the language you will accept when you resubmit this request by viewing the Transaction in your ILL account. You may also wish to consult with a Reference Librarian to locate alternate resources.

This request was cancelled because it is not available in the language you requested.

Next Steps...
You can add a note with the language you will accept when you resubmit this request by viewing the Transaction in your ILL account.


Lacking
UW (with UW NetID) Non-UW Clients

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This request was cancelled because the University of Washington Library's holdings does not include this particular article/chapter.

Next Steps...
You may wish to see if other local libraries hold this title. You can also expand your service options to include Non-UW Libraries and resubmit this request by viewing the Transaction in your ILL account.

Media - No Course
UW (with UW NetID) Non-UW Clients
This request was cancelled because you did not provide an Instructor Name and Course Number when submitting your request.

Next Steps...
You can enter the Instructor Name and Course Number if you resubmit this request by viewing the Transaction in your ILL account. You may also wish to use an alternate source for media items. More Info

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Noncirculating
UW (with UW NetID) Non-UW Clients

This request was cancelled because the owning library is not able to loan it. This could be due to the policies of the owning library, the condition of the item or the type of material being requested.

Next Steps...
If a small portion of the item is needed, you may resubmit your ILL request with specific page numbers in the notes field. Often the only way to access a noncirculating item is to visit the owning library and view it there. You may also wish to consult with a Reference Librarian to locate alternate resources.

For Dissertations: You may wish to contact the author or it may be available for purchase from ProQuest, UMI.

This request was cancelled because University of Washington policy does not permit it to be loaned.



Next Steps...
If a small portion of the item is needed, you may resubmit your ILL request with specific page numbers in the notes field or the item could be accessed on site at the University of Washington (check with the owning unit for hours and restrictions). You can also expand your service options  to include Non-UW Libraries and resubmit this request by viewing the Transaction in your ILL account.

Not Found as Cited
UW (with UW NetID) Non-UW Clients

This request was cancelled because owning libraries cannot obtain this item with the provided citation.

Next Steps...
Check your original source to see if all information is entered correctly. Consider working with a Reference Librarian to amend the citation before resubmitting your ILL request.

This request was cancelled because we cannot supply this item with the provided citation.

Next Steps...
Check your original source to see if all information is entered correctly. If you have additional questions, please contact us directly at interlib@u.washington.edu before resubmitting your ILL request.

Not Licensed to Fill
UW (with UW NetID) Non-UW Clients

This request was cancelled because it has only been published electronically. There are license restrictions which prohibit copying and electronic access cannot be "borrowed" through Interlibrary Loan.

Next Steps...
There may be an alternate edition (an earlier print edition for example) that could be borrowed. Consider working with a Reference Librarian before resubmitting your ILL request. You can also suggest that the University of Washington purchase this electronic title for our own collection by using our Purchase Request Form.

This request was cancelled because we cannot supply this item from our collection due to licensing restrictions on this electronic resource.


Next Steps...
For journal articles, you can authorize the additional fee to obtain this item from an outside source by choosing "Use outside sources if needed" when resubmitting your ILL request. You can also expand your service options  to include Non-UW Libraries and resubmit this request by viewing the Transaction in your ILL account.

Not On Shelf/Missing
UW (with UW NetID) Non-UW Clients

This request was cancelled because the only known copies are missing.

Next Steps...
You may wish to consult with a Reference Librarian to locate alternate resources.


This request was cancelled because it is missing from our shelves.

Next Steps...
You may wish to see if other local libraries hold this title. You can also expand your service options to include Non-UW Libraries and resubmit this request by viewing the Transaction in your ILL account.

Not Owned
UW (with UW NetID) Non-UW Clients

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This request was cancelled because it is not owned by the University of Washington Libraries.

Next Steps...
You may wish place your request directly with a library that owns this item.

On Order
UW (with UW NetID) Non-UW Clients

This request was cancelled because it is has been/will be published recently; it is currently on order or in use at other libraries.

Next Steps...
For Books: You may wish to resubmit your request in 3-6 months or ask the UW Libraries to purchase this item using the Purchase Request Form. For popular items you may wish to try your local public library. You may also consult with a Reference Librarian to locate alternate resources.
For Articles: You may wish to resubmit your request in 4-8 weeks to allow time for the publication to be requestable. You may also wish to consult with a Reference Librarian to locate alternate resources.

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Summit
UW (with UW NetID) Non-UW Clients

This request was cancelled because it is requestable in Summit.

Next Steps...
You need to request this item by clicking the "REQUEST SUMMIT ITEM" button in the Summit catalog.

What should I do I already requested the Summit copy and my Summit request wasn't filled?

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Unable to Borrow
UW (with UW NetID) Non-UW Clients

This request was cancelled because no owning libraries were able to provide this material.

Next Steps...
For Dissertations:
You may wish to contact the author or it may be available for purchase from ProQuest, UMI.
For Proceedings: You may wish to contact the author of the paper to try to obtain a copy.
For Articles: No libraries hold the needed volume. You may wish to contact the author of the article to try to obtain a copy.
For Books: Owing libraries were not specific in why they could not provide this material through Interlibrary Loan. You may wish to consult with a Reference Librarian to locate alternate resources.

This item is not held by the University of Washington Libraries and we are unable to find an outside supplier for this item.

Next Steps...
For Dissertations:
You may wish to contact the author or it may be available for purchase from ProQuest, UMI.
For Proceedings: You may wish to contact the author of the paper to try to obtain a copy.
For Articles: No libraries hold the needed volume. You may wish to contact the author of the article to try to obtain a copy.




Volume/Issue Not Yet Available
UW (with UW NetID) Non-UW Clients

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This request was cancelled because the request volume or issue of the journal was published recently and is not yet available.

Next Steps...
You can try contacting the publisher or author directly, or wait for the issue to be received by our library. You can also expand your service options  to include Non-UW Libraries and resubmit this request by viewing the Transaction in your ILL account.

Other
UW (with UW NetID) Non-UW Clients

This request was cancelled for a reason other than those listed above.

Next Steps...
If you have questions, please contact us directly at interlib@u.washington.edu.

This request was cancelled for a reason other than those listed above.

Next Steps...
If you have questions, please contact us directly at interlib@u.washington.edu.