What is Q&A Live?
Q&A Live allows you to ask questions in real time about library research and resources. When you click on the Q&A Live link above, you will be connected to a reference librarian who will then communicate with you as soon as your message is received. Priority is given to students, faculty, and staff of the University of Washington, to residents of the state of Washington, and to questions pertaining to the University of Washington campus and libraries.

Service Hours
Q&A Live is NOW AVAILABLE 24 hours a day, 7 days a week, 365 days a year. At times, you may be chatting with a librarian from another academic library or the national 24/7 Reference cooperative service. If you have technical problems with chat, contact us using the email request form.

Privacy Statement
A transcript of your Q&A Live session including URLs will be emailed to you. Use of this service constitutes consent for the library to use the transcript of the interaction for research purposes provided that all identifying information about the requestor is deleted.

Technical requirements for using Q&A Live
Q&A Live works with all versions of Netscape (except 6.0) and Internet Explorer, or with Mozilla or Firefox. Do not refresh, reload, print or use your browser's Back and Forward buttons or you will be disconnected from Q&A Live. If this is your first visit, you may be asked to grant certain permissions or security certificates. Please click grant or yes and you will be taken to Q&A Live.