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Head, Information Technology Services & Digital Strategies Operations

Notice of Vacancy January 8, 2018. Applications should be received no later than 5:00 p.m., Friday, February 9, 2018.

The Libraries

Serving three campuses, the University of Washington Libraries is one of the largest and most innovative libraries in North America with collections exceeding 9 million volumes, over 500,000 electronic books, more than 120,000 currently received journal titles, as well as millions of scholarly resources in other formats. Beyond the strength of local collections and digital resources, the Libraries is recognized for its excellent service, innovative learning and research spaces, faculty partnerships, global reach, extensive assessment efforts and diverse award-winning staff. The Libraries plays a significant leadership role regionally as a member in the groundbreaking Orbis Cascade Alliance and throughout the profession as evidenced by the number of its staff selected for competitive leadership programs and honored by professional association lifetime achievement awards.


Information Technology Services & Digital Strategies (ITS & DS) is one of five departments in the Research & Learning Services portfolio of the University of Washington Libraries. The department has 16 staff: 5 librarians, 10 professional staff, and 1 classified staff organized in 4 units. Staff in the department provide leadership and support for services such as desktop and staff technology, the discovery layer & integrated library systems, GIS, repository management and development, web publishing, usability/user experience, and the Libraries’ technology infrastructure. ITS & DS staff collaborate with colleagues throughout the Libraries and across campus on projects and initiatives to support the University’s mission, which is the preservation, advancement, and dissemination of knowledge.



Reporting to the Libraries’ Director of Information Technology Services & Digital Strategies (ITS & DS), the Head, ITS & DS Operations manages the day-to-day operations of Libraries' ITS & DS, serves as the primary contact within ITS & DS for the Libraries’ various digital content repositories, shares responsibility for communication and troubleshooting of the Libraries' Integrated Library System (ILS), and supervises and evaluates staff in ITS & DS assigned to this unit. With other unit heads in the department, this position is responsible for ensuring that the services delivered by Libraries ITS & DS meet appropriate levels of quality and availability.

The Head, ITS & DS Operations, participates in the planning, development and implementation of the Libraries distributed computing environment, with an emphasis on our institutional, data, and image repositories and services to the public and to Libraries' staff.

Specific responsibilities and duties:


  • Manages the departmental operations of Libraries’ Information Technology Services and Digital Strategies. With other unit heads, shares responsibility for the communication and management of services.
  • Manages the Libraries’ digital content repositories. Works with colleagues in Libraries Scholarly Communications & Publishing, UW-IT, the Office of Research, and other stakeholder groups to ensure our digital content repositories (institutional, data, image collections, etc.) are properly integrated and aligned with campus systems, services, and policies.
  • Contributes to the management of ITS & DS, and the Libraries, through participation in the development and implementation of policies, plans, and programs, coordinating and cooperating with all areas as appropriate.
  • Participates in the analysis of the networked information needs of end-users and library staff; participates in the design, development, testing, and implementation of appropriate solutions.
  • Carries out new projects; assists in developing guidelines for library supported services; and identifies policy, technical, and programmatic needs of those services. This may include the selection and/or creation, evaluation, and deployment of tools and processes for effective service management.


  • Supervises personnel assigned to the unit.
  • Recommends personnel actions of staff and ensures employees receive appropriate training, supervision, and support to excel in their jobs.
  • Communicates and interacts appropriately, effectively, and positively.


  • Participates in Libraries technology initiatives.
  • Collaborates on the development of repository building initiatives.
  • Participates in Libraries- or University-wide committees, task forces, and teams as appropriate.
  • Represents the needs and priorities of ITS&DS to Libraries and campus stakeholders.

Professional Development

  • Maintains an awareness of information technology standards and digital library initiatives and their application in academic libraries, and provides recommendations about local implementation where appropriate.
  • Fosters professional development of librarians and staff to meet the challenges of a rapidly changing environment.
  • Participates in professional groups and attends conferences/meetings as needed.
  • Is familiar with, understands, and follows the Libraries Personal Communication Responsibility Guidelines.
  • Undertakes special projects as needed and assigned. Assumes other responsibilities as assigned; performs other duties as required.



    • Graduate degree from a program accredited by the American Library Association or an equivalent graduate library science/information studies degree.
    • Demonstrated commitment to diversity and understanding of the contributions a diverse workforce brings to the workplace.
    • Five years of experience in position(s) of increasing responsibility within academic libraries.
    • Specific training and/or direct experience with the following: integrated library system management and support, institutional and/or data repositories, and IT service management practices.
    • Demonstrated user-centered service philosophy and proven ability to work with colleagues and users who possess varying degrees of technical expertise.
    • Demonstrated excellence in the following skills: verbal and written communication, interpersonal, planning, organizational, and analytical.
    • Must be knowledgeable about current trends in information technology and digital library initiatives.
    • Ability to function well in a changing environment, to work effectively within a large complex organization, and exercise initiative.


    ●     Familiarity or experience with ContentDM, DSpace, ESRI ArcGIS, Ex Libris’ Alma/Primo integrated library and discovery systems, Hyrax/Samvera, OJS, Plone, and/or Sharepoint.

    ●     Familiarity with web accessibility standards and practices (WCAG 2.0, Section 508, etc.).

    ●     Familiarity with vendor negotiation and/or software licensing.


    $60,000 minimum. Starting salary commensurate with qualifications and background.


    Position will be at rank of Sr. Assistant Librarian, or Associate Librarian, depending on qualifications and background.


    Librarians are academic personnel and participate in the University of Washington Retirement Plan on a matching basis. Vacation is accrued at the rate of 26 working days per year; sick leave at the rate of 12 working days per year. No state or local income tax.

    Application process

    To apply for this position, please submit the following information as a single PDF to libjobs@uw.edu:

      • Cover letter (addressed to Laura Lillard, Director, Libraries Human Resources)
      • Curriculum vitae or resume (include a telephone number, mailing address, email address and salary requirements)
      • List of three references who are knowledgeable of your qualifications for this position, one of which must be your current supervisor (include telephone numbers, mailing addresses, and email addresses)
      • Please use "Librarian Application: Head, Information Technology Services & Digital Strategies Operations" in the subject heading.
      • Please submit all components in a single, multi-page PDF document. All submissions will be maintained in a secure, password protected online file space during the course of the search. Campus constituents may have access to some material, including CVs.


        Application deadline

        To ensure consideration, applications should be received no later than 5:00 pm, Friday, February 9, 2018.

        University of Washington Libraries Home Page is http://www.lib.washington.edu.

        University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

        In compliance with the Immigration Reform and Control Act of 1986, the University is required to verify and document the citizenship or employment authorization of each new employee.

        For questions about this position, or questions regarding potential disability accommodations, please contact Laura Lillard at libjobs@uw.edu.