Technical FAQ

Technical Information about your Interlibrary Loan Account

Your Interlibrary Loan account is the electronic system, called ILLiad, used to request materials through Interlibrary Loan. It was designed by Atlas Systems, Inc.


    What Web browser should I use?

    You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames. This is a minimal configuration when browsing the Web in 2003. We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.

    For further help faculty and staff should contact their department's computer support technician.

    How can I use the system if I don't have Web access?

    There are computers with Web clients available for your use in many locations in all University of Washington Libraries.

    You can access your Interlibrary Loan account anywhere you have access to the Web version of the Libraries catalog.

    Is security a problem if I use a public workstation?

    Yes. While the Libraries treats records in your Interlibrary Loan account with the same confidentiality rules that apply to all library patron and circulation records, Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

    1. Access your Interlibrary Loan account only from your personal computer or an otherwise secure workstation.

    2. When using a public access workstation:

      1. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

      2. Delete from the history file those pages that contain your personal information.

    What is electronic delivery?

    Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through your Interlibrary Loan account, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format).

    Whom do I contact if I have problems with or questions about my Interlibrary Loan account?

    Interlibrary Loan Office: (206) 543-1878 Monday - Friday 8:00am to 5:00pm.

    Reference and Information: (206) 543-0242 all hours the Library is open.

    Why does my browser say that you're sending a cookie? What's in it?

    The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and  your Interlibrary Loan account without any problems.

    Why does e-mail from Interlibrary Loan look like gibberish on my computer?

    Probably you are reading your e-mail on VTVM1 or on a UNIX computer. Your problem results from the fact that your mail reader is not MIME-compliant. We do not know of a solution to this problem on VTVM1. On a UNIX computer, either you or your system administrator should be able to upgrade your mail system to be MIME-compliant. The best solution for this is to be sure you are using a University of Washington e-mail account and e-mail reading software provided by the university.