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Information Technology Services & Digital Strategies

Information Technology Services & Digital Strategies (ITS & DS) is one of five departments in the Research & Learning Services portfolio of the University of Washington Libraries. ITS & DS staff partner with colleagues throughout the Libraries, across campus, and beyond on projects and initiatives to support the University’s mission, which is the preservation, advancement, and dissemination of knowledge. We strongly identify with the Libraries' values of user-centered approaches, collaboration, equity, creativity, and sustainability.

Staff in the department provide collaborative leadership and support for:

Accessibility

Leads efforts toward more usable and accessible systems and digital content and promotes inclusion and success for people with disabilities.

Development and Web Services

Full stack development, design, content management, and user experience work (ex: UX Cafe, Primo Usability) to create new or enhance existing systems and services.

Digital Collections & Repositories

Management of CONTENTdm, DSpace, and other content repositories along with digitization, format conversions, metadata assistance, and some project management support.

Geographic Information Systems (GIS)

Systems support for mapping and geospatial data and related services.

Infrastructure

Support for: infrastructure automation; hardware, software, and security management; content backup and recovery; service monitoring and availability; remote workstation access.

IT Service Strategy & Delivery

Supports others to ensure public and staff technology needs are met. This is achieved through appropriate communication, project oversight and management, and identifying creative solutions for a wide range of operational needs.

Integrated Library System

Coordination, technical support, system operation, and development of Ex Libris' Alma and Primo.

User Support

Staff and public workstations, software, phone, printer, general technology implementations (including almost $200,000/annually in Student Technology Fee funding to support students), and Zoom support for staff.