Known Issues and Bugs

A list of known issues and bugs with Libraries resources and systems.

    Connecting from Off-Campus

    Error message: "Couldn't decode pre-session cookie" Hitting Refresh will attempt to resubmit your request

    The Libraries off-campus proxy service sessions "expire" after a certain period of inactivity. If you encounter the above error message, try refreshing the page or restart your browser session (close and reopen) to reconnect to the resource.
    Reviewed: July 18, 2016

    Electronic Resources

    Problems connecting to Hoover's, especially from off-campus or through campus wi-fi

    If you are having trouble accessing Hoover’s (are being asked to log in), try a different web browser or restart your browser session (close and reopen).


    Proxy autodetect feature in the Zotero browser plug-in causes seemingly random prompts for UW NetID login

    If you are prompted for a UW NetID login when trying to visit websites you should have access to, chances are that the proxy auto-detect/redirect feature in the Zotero browser plugin is interfering with your browsing experience. To resolve this issue you will need to disable the proxy features in Zotero.  
    Reviewed: July 18, 2016


    Security Alert error dialog when accessing secure site (https:// URLs)

    When attempting to access secure sites via https:// URLs (e.g., MyUW, electronic reserves readings), the browser raises a Security Alert dialog box and complains that the site's "security certificate has expired or is not yet valid".

    Check the system date on the client workstation; an incorrect system date will often trigger this error message.

    Reviewed: July 18, 2016